Return & Replacement Policy
Because our products include handcrafted glass lighting and customized decorative items, returns and replacements are handled carefully.
Warranty & Handcrafted Glass
Our decorative lighting products predominantly contain handcrafted glass and fragile components and therefore do not carry a standard or general warranty against accidental breakage, mishandling, normal wear, installation damage, or damage occurring after delivery. Genuine manufacturing defects and accepted transit-damage claims will continue to be handled under this Return & Replacement Policy.
Eligible for Replacement
- Product received damaged in transit
- Wrong product delivered
- Major manufacturing defect reported after delivery
Not Eligible for Return / Replacement
- Minor handmade variations in color, finish, glass texture, or size
- Damage caused after delivery or during installation
- Custom-made products after approval
- Products damaged due to misuse, mishandling, or incorrect installation
- Change of mind after order confirmation
Damage Reporting
Customers should share photos/videos of the damaged product and packaging within 24–48 hours of delivery.
Resolution
Depending on the case, Samrat Glass Emporium may offer replacement part, repair support, replacement product, or another suitable resolution.
Spare / Replacement Components
Spare or replacement glass/components may be supplied after delivery depending on stock availability, compatibility, and product design. Such replacements may be chargeable unless they form part of an accepted transit-damage or qualifying defect claim.
Installation
Electrical installation should be done by a qualified electrician. We are not responsible for damage caused by incorrect installation.