Frequently Asked.

Standard pieces typically dispatch in 7–10 business days; transit time then varies by destination. Bespoke commissions typically take 3–5 weeks depending on the design, size, finish and configuration.

Yes, we ship across India with insured door delivery. For international shipping, please write to samratglassemp@gmail.com with your destination — we handle bespoke international orders on request.

Every piece is inspected, wrapped in acid-free tissue, cushioned with foam moulds, and sent in double-wall corrugated crates. Larger chandeliers travel in custom-built wooden cases. Transit damage is rare, but replacement is guaranteed — share unboxing photos within 48 hours.

No. Prices are indicative for the fixture only. We recommend a qualified local electrician for installation. For premium projects in Delhi/NCR and select cities, we can arrange installation on request — final quotation on inquiry.

Yes, GST invoices are available on all orders. Our GSTIN is 09ADCFS9258D1ZS. Share your business GSTIN when placing the inquiry and we'll issue the invoice accordingly.

Absolutely. We work directly with architects, interior designers and hospitality buyers on curated collections and multi-unit orders. Reach out on WhatsApp or email for trade pricing and lead times.

Currently UPI and Net Banking. Custom orders typically require a partial advance before production begins. Full details are shared as part of the quotation.